Privacy Policy for Step Solar

Introduction

Welcome to Step Solar ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stepsolar.in, use our services, or interact with us via communication platforms including the Meta/WhatsApp Business Platform.

Please read this Privacy Policy carefully. By accessing or using our website and services, you consent to the practices described in this policy.

Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Data") through various interactions:

A. Information You Provide Directly to Us

• Contact Information: Name, email address, phone number, and physical billing/installation address.
• Service Requirements: Solar energy requirements, site specifications, quotation requests, and customer feedback.
• Communication Data: Messages, inquiries, and replies sent to us via forms on our website, WhatsApp, email, or telephone.

B. Information Collected via Meta / Facebook APIs & WhatsApp

When you interact with us via Meta integrations or Facebook Login (for administrators/business partners):

• Meta Business Assets & Authentication Data: Public profile info, email address, Meta Business Manager ID, WhatsApp Business Account (WABA) details, and permissions granted via Meta OAuth (e.g., whatsapp_business_messaging, business_management, manage_app_solution).
• WhatsApp Interaction Data: Message delivery statuses (sent, delivered, read), incoming responses, phone numbers, and interactive responses.

C. Automatically Collected Technical Data

IP address, browser type, operating system, referring URLs, and website navigation patterns via cookies and standard web analytics.

How We Use Your Information

We use the collected data strictly for legitimate business operations, including:

• Service Delivery: Providing solar energy quotations, site inspection schedules, installation tracking, and post-installation support.
• Communication via WhatsApp & Email: Sending real-time transactional updates, order confirmations, quote updates, and customer support messages via WhatsApp Business API.
• Platform Management: Managing business integrations, verifying account access, and routing inquiries through our internal CRM dashboard.
• Improvement & Security: Monitoring platform performance, preventing fraud, and ensuring technical security.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data or Meta Platform Data to third parties or advertising networks. We only share information in the following limited circumstances:

• Service Providers: Trusted third-party service providers (such as hosting providers, cloud storage, and messaging delivery services like Meta / WhatsApp) who assist us in operating our platform under strict confidentiality agreements.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Business Operations: To protect the rights, property, and safety of Step Solar, our customers, or the public.

Meta Platform Data & Compliance

• Allowed Usage: Meta Platform Data received via Meta APIs is strictly used to facilitate WhatsApp Business communications, manage solar installation leads, and configure authorized business assets.
• No Unauthorized Transfer: We do not transfer or share Meta Platform Data with data brokers or unauthorized third parties.
• Data Retention: We retain Meta Platform Data only as long as necessary to fulfill the requested services or comply with legal obligations, after which it is securely deleted or anonymized.

Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include SSL/TLS encryption, secure API authentication, access control restrictions, and periodic security audits.

User Rights & Data Deletion Requests

You have the following rights regarding your personal information:

• Access & Correction: You may request access to or correction of the personal data we hold about you.
• Opt-Out of Communications: You can stop receiving WhatsApp messages at any time by replying "STOP" or notifying us directly.
• Data Deletion: You can request the deletion of your personal data and associated Meta interaction logs by contacting us at support@stepsolar.in or visiting our dedicated Data Deletion Request page on our website.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your web browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Effective Date" at the top of this page.

Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: